FAQs

Shipping Details

Shipping Details

We offer FREE U.S. shipping for orders $69 and above.

Orders under $69 for the contiguous United States addresses ship for a flat rate of $6.99 by Priority Mail United States Postal Service.

Alaska, Hawaii, Puerto Rico, the
US Virgin Islands, and American Territories ship for a flat rate of $10.00.

International shipping is charged by size and weight according to current USPS rates. 

Orders placed Monday through Friday (excluding holidays) will normally be processed and
shipped 1-3 days once credit card authorization and verification has cleared.

Orders are shipped to the addresses provided by customers. Please be sure to provide the correct shipping address. Kat's Jewelry Magic, LLC is not responsible for any lost items due to an incorrect shipping address. If the order is returned to Kat's Jewelry Magic, LLC due to an invalid
customer's shipping address, the customer is responsible for shipping fees to resend to a corrected address. The shipping fee must be paid before the
returned order is shipped to customer's corrected address.

We strongly suggest you consider adding optional insurance to your orders. Kat's Jewelry Magic, LLC is not responsible for shipping service errors, or lost, or stolen packages during transit. Once we ship your orders out of
our location, the shipping service is responsible for the package.

Shipping
Charges are non-refundable.

APO/FPO/DPO Military Addresses

PLEASE
NOTE:  All shipments to APO, FPO, and DPO addresses are sent USPS Parcel Select.  Military handling and shipping time may take up to 45 days. We have no control over the delayed arrivals.
 

KooLoops Purse Charms

Can you tell me what your KooLoops Purse Charms are?

KooLoops Purse Charms are removable multi-purpose sterling charms or gemstone pendants on approximately 1 1/4-1 1/2"L leather loops. 
Open the clasp just like a necklace and loop one or more from your purse, on a wine glass, your belt loop, a zipper pull, or on your childrens' bookbags.
OR Slip Them Off the leather loop - Slide Them Onto a chain, beads, or pearls. So much FUN!!!

How is Kat's Jewelry Magic Connected to Parkinson's Disease?

How does Kat's Jewelry Magic support programs for people with Parkinson's disease and their family

Owner and designer of Kat's Jewelry Magic, Katherine's Passion is to Design Jewelry with a Giving Mission from Every Jewelry Sale to Support Programs that Help People with Parkinson's Disease and their Family Caregivers.

A Message From Katherine Autin

Thank you for your support of our giving mission. A portion of every sale supports education, advocacy, and innovative programs for individuals living with Parkinson's disease and their family caregivers. I know only too well the complicated and difficult Parkinson's journey as I am a caregiver for my husband David who was diagnosed with Parkinson's disease 19 years ago.  The Parkinson's community is my family.
Katherine provides advocacy and education to the Parkinson's and family caregiver community worldwide.  She is a Parkinson's Expert and Board Certified Patient Advocate (BCPA). In 2018, she was one of the first in the country to be recognized nationally with this new healthcare designation. In 2004 her husband, John David was diagnosed with Parkinson's disease. She has been devoting time to advocate for and educate people living with Parkinson's and their family caregivers about strategies to live better with this complicated disease and connect them with organizations who can help them.

Returns & Refunds

What are your policies for returns and refunds?

We have a 15-day Love it or Return or Exchange it For Any Reason Policy. We DO NOT charge a restocking fee. 

Exceptions /
NON-RETURNABLE ITEMS
:

SPECIAL ORDERS and CLEARANCE items ARE NOT RETURNABLE OR
EXCHANGEABLE UNLESS YOU RECEIVE DAMAGED ITEMS.

Our customers are part of our jewelry lover's family! We want you to be thrilled and happy with your magical one-of-a-kind wearable art jewelry purchase(s). For whatever reason you are not happy with your jewelry purchase(s), feel free to return them for any reason within fifteen (15) days of receipt of your jewelry. 

Most of our jewelry designs are handmade and we are proud of the loving care we give to our one-of-a-kind jewelry creations.

PLEASE NOTE:  The color of our natural gemstones, pearls, and our hand-enameled creations may vary slightly. We try very hard to show the true colors of our designs, however, your computer, tablet, or phone colors may be slightly different. When you purchase our one-only designs, you will receive the same
ones shown in the images.  

RETURN
INSTRUCTIONS
:

To return an item, please:

1. Call us at 502-314-8307, or email us at Kat@katsjewelrymagic.com within fifteen(15) days of receipt of your package to let us know that you are returning the item(s) for refund or exchange, so that we can be looking for your return package to expedite the return process for you;

2. Return the item(s) in its original "new" or "original" pre-shipped condition, a copy of the receipt, and include all items that came with the item(s) in its original packaging. To be eligible for a refund, the item(s) must be in the exact same condition as when you received it with no visible scratches, or damage. Otherwise, a refund will not be issued.  

3. Insure the package with the return item(s). We are NOT responsible for lost or damaged return shipments. Please
Note: Shipping charges and insurance are not refundable.

4. Put a note inside the package to let us know if you would like a refund or credit in our store.

Damages and issues:
Please inspect your order upon reception and contact us immediately within three (3) days if the item is defective, damaged, or if you receive the wrong
item. We will gladly replace the item if available, or exchange it for a design of your choosing, or you can choose to request a refund or credit.

WHERE
TO MAIL RETURN ITEM(S)
:

To start a return, you can contact us at kat@katsjewelrymagic.com. Mail returns to the following address:

Kat's Jewelry Magic, LLC, Attention: Returns, 8300 Jenny Lind Drive,
Louisville, Kentucky 40219, USA.

Please Note: Shipping
charges and insurance are not refundable.


You can always contact us for any return question at kat@katsjewelrymagic.com.

Exchanges:

The fastest way to ensure you get what you want is to return the
item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period. Notwithstanding the above, if the merchandise is being shipped into the
European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be
in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.